The Chief Executive Officer & Managing Director, Mr. S.F. Nathaniel, established the NATEC organization with a primary focus of providing those services previously described under the 'SERVICES' section of this Profile. Under the effectiveness of his leadership, the overall activities of NATEC have been assuring the corporate mission, which is also consistently reflected in the efficiency of its services. This leadership is embellished by the co-directorship of Mrs. C.T. Nathaniel, Director of Personnel.

However, to achieve the goal of effectively serving our customers, NATEC'S operations are decentralized through the division of its functions in a synergy of six, semi-autonomous departments-FIELD SERVICE, INFORMATION TECHNOLOGY SERVICES, ADMINISTRATION/FINANCE, MARKETING, QUALITY ASSURANCE, AND PERSONNEL. The successful blending of these departments is spearheaded by their respective leaders (plus the general employees' attitude to team workmanship), has proved successful in helping NATEC achieve its business goals. Our key organizational departments are:

1. The FIELD SERVICE DEPARTMENT, under the leadership of Mr. Sunny Williams (Asst. General Manager/Engineering), is devoted to providing post-sales and technical support to all our clients. The department is equipped with up-to-date tools, test equipment and automated service software with which we keep track of our maintenance schedule and equipment status. This innovation of which we are pioneers has helped us to improve our turn around time to about two (2) hours.
   
   The other facilities offered by this department emphasize our commitment to quality service through high technology, and it makes us stand out as a pearl among the numerous competing Hi-tech vendors: These facilities include:
   • On-site Hardware Support: Under this facility, we carry out pre-installation checks and also install the system supplied at the site where it is required. To support the supplied system, we offer on-call immediate and extended maintenance service plans as applicable
   • Customer Exchange Facility: This facility allows our client to give out their faulty system units for repair and return, or possibly a complete exchange for system units. It is this facility that helps our customers to enjoy a warranty support of at least six months for all equipment supplied by us.
   • Depot Maintenance Facility: Sometimes, the level of support required in repair of sub-assembly cannot be conveniently carried out on the customer's site. In such circumstances, we simply replace the faulty unit with a functioning one. The faulty unit is sent to our *maintenance depot for repairs. *There are two well-equipped and up-to-date electronic workshops. The primary workshop is located at our Head Office (11, Olaribiro Street, Off Allen Avenue, By Ikeja Medical Centre, Ikeja). At of this workshop, we can carry out system re-calibration, upgrading and reconditioning work on all equipment we support.
   
   
2. The primary task of Asst. General Manager, INFORMATION TECHNOLOGY SERVICES DEPARTMENT, is analysing and improving NATEC'S IT needs & goals. In this process of analysis - and taking into consideration general business climate vs. changes in technical innovations - NATEC empowers customers with information that:
   • identifies areas of their operations that will benefit from improved automation;
   • identifies & evaluated potential problems from their 'current' automation platform;
   • qualifies and maximizes anticipated benefits from their 'current' automation platform.
   • Prioritises systems' implementation procedure to effectively run customers' automation platform(s) smoothly, and help them set specific system design parameters to optimise their automation longevity;
   • Improves their automation (hardware/software) knowledge and confidence by administering the NATEC Computer Training School.
     
     By employing the resources of our IT department, our customers are able to maximize the productivity of their assets because this department skilfully guides them in re-engineering & implementing only the necessary applications within their budgets-while retaining the flexibility to adopt to the constantly changing world of information technology. Some of the benefit areas to customers are:
     
     
   • Increased productivity. Customers expect, and receive, highly skilled professional with seasoned expertise/experience. This immediately translates to saving in training time.
   • Reduced Recruiting Time & Expense. Our IT department constantly enhances the knowledge quality of its professionals. This uncompromising service assures that well-skilled professional always attend to the customers, reducing the time and expense otherwise allotted to their research and training.
   • Reduced Personal Overhead. The IT department ensures that customers pay only for hours worked. The hidden, yet very real costs of holidays, vacation, sick leave. Life & health insurance, and pension plans approximate nearly 50% of normal salary expense-costs avoided when working with NATEC.
   • Reduced Customers' Automation Burden. Our IT department off-load the customers' time-consuming support and administrative tasks. This lets customers' staff refocus their attention to strategic initiatives, such as making money.
   • Dedication Customer Services & Ongoing Training For Customer. NATEC's IT department is dedicated to enhancing its customers' technological knowledge to maximum potentials so that they accomplish their tasks efficiently.
   
   
3. The primary responsibilities/functions under Mr. Mike Osayiwu, General Manager, ADMINISTRATION/FINANCE DEPARTMENT, integrates and coordinates all the corporate operational functions and activities, including:
   • promptly/efficiently reporting customer complaints received on behalf of the engineering Dept.
   • thereafter coordinate immediate solutions.
   • monitoring and collecting the Program Reports Of Our Marketing Department for regular follow-up and reinforcement where necessary.
   
   
4. The MARKETING DEPARTMENT, under the auspices of Mr. Sina Olatunji is responsible for the identification of customer need and opportunities where an automated solution is viable. The department stresses flexible system designs that will meet the customer's needs and give credibility to the forging of a long term relationship with our customer base, as well as new areas of opportunity to increase that base.
   
   
5. NATEC's QUALITY ASSURANCE DEPARTMENT measures product quality, services, and to monitor all areas of work that ensures customers' satisfaction and maximum system uptime.